Shipping | Returns | Terms or Use | Privacy Policy

Shipping & Returns

Delivery Locations

ART from SPIRIT ships WORLDWIDE. Postage will be calculated at check-out. If you have any problems please contact Tegan (info@artfromspirit.com).

Postage and Arrival

Physical items will be posted within 1-3 business days, with the exception of custom artwork orders (including Personalised Intuitive Artworks), which will generally be posted within 1-2 weeks (allowing time for your artwork to be created). You will be notified when your item has been posted.

Digital items will be emailed immediately, with the exception of the Intuitive Guidance sessions where you will be emailed a link to download your video recording within 1-2 weeks (allowing for your personalised session to be recorded).

Delivery times vary, please visit Australia Post to calculate a delivery estimate to your location.

Returns

Physical Products

If you are not happy with your purchase, returns of an unused product are excepted within 14 days.

Once the item is received, a full refund will be issued (excluding postage costs).

Please allow 5-7 days once your return has been received for your refund to be processed. Returned items must be returned unused, in original packaging and in the condition they were received or they may not be eligible for a refund or may incur an administration fee. ART from SPIRIT cannot be held responsible for items damaged or lost in return shipment, therefore an insured and trackable mail service is recommended. In the unlikely event that a product is returned to us in an unsuitable condition, a full refund may not be possible. In this case a partial refund or other arrangement may be agreed to.

Some products are not eligible for return, these will be noted in the product description.

ART from SPIRIT will not issue refunds for products purchased through other entities (for example distributors or other retail stores).

Services and Digital Products

Unfortunately due to the nature of services and digital products, ART from SPIRIT is unable to issue a refund for these purchases. If you are unhappy with your purchase, please contact Tegan (info@artfromspirit.com) to see if an agreeable outcome can be reached.

Any other questions?

Please contact Tegan (info@artfromspirit.com) with any other questions you may have.

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ART from SPIRIT - Terms of Use

This website (Site) is operated by ART from SPIRIT ABN 18 317 250 197 (we, our or us). It is available at: artfromspirit.com and may be available through other addresses or channels.

Consent: By accessing and/or using our Site, you agree to these terms of use and our Privacy Policy (Terms). Please read these Terms carefully and immediately cease using our Site if you do not agree to them.

Variations: We may, at any time and at our discretion, vary these Terms by publishing the varied terms on our Site. We recommend you check our Site regularly to ensure you are aware of our current terms. Materials and information on this Site (Content) are subject to change without notice. We do not undertake to keep our Site up-to-date and we are not liable if any Content is inaccurate or out-of-date.

Licence to use our Site: We grant you a non-exclusive, royalty-free, revocable, worldwide, non-transferable licence to use our Site in accordance with these Terms. All other uses are prohibited without our prior written consent.

Prohibited conduct: You must not do or attempt to do anything: that is unlawful; prohibited by any laws applicable to our Site; which we would consider inappropriate; or which might bring us or our Site into disrepute, including (without limitation):

anything that would constitute a breach of an individuals privacy (including uploading private or personal information without an individual's consent) or any other legal rights
using our Site to defame, harass, threaten, menace or offend any person
interfering with any user using our Site
tampering with or modifying our Site, knowingly transmitting viruses or other disabling features, or damaging or interfering with our Site, including (without limitation) using trojan horses, viruses or piracy or programming routines that may damage or interfere with our Site
using our Site to send unsolicited email messages
facilitating or assisting a third party to do any of the above acts

Exclusion of competitors: You are prohibited from using our Site, including the Content, in any way that competes with our business.

No commercial use: Our Site is for your personal, non-commercial use only. You must not use our Site, or any of the Content, for commercial purposes, including any advertising or advertising revenue generation activity on your own website or any other platform, without obtaining a licence to do so from us.

Information: The Content is not comprehensive and is for general information purposes only. It does not take into account your specific needs, objectives or circumstances, and it is not advice. While we use reasonable attempts to ensure the accuracy and completeness of the Content, we make no representation or warranty in relation to it, to the maximum extent permitted by law.

Intellectual Property rights: Unless otherwise indicated, we own or licence all rights, title and interest (including intellectual property rights) in our Site and all of the Content. Your use of our Site and your use of and access to any Content does not grant or transfer to you any rights, title or interest in relation to our Site or the Content. You must not:

copy or use, in whole or in part, any Content
reproduce, retransmit, distribute, disseminate, sell, publish, broadcast or circulate any Content to any third party
breach any intellectual property rights connected with our Site or the Content, including (without limitation) altering or modifying any of the Content, causing any of the Content to be framed or embedded in another website or platform, or creating derivative works from the Content

An exception to sharing Content through third parties applies in regards to Pinterest and social media (including Facebook, Instagram and Twitter) provided the source is acknowledge and link provided directly to the source of the Content on this Site.

If you would like to use any Content in any other form please contact Tegan Neville (info@artfromspirit.com) for permission.

User Content: You may be permitted to post, upload, publish, submit or transmit relevant information and content (User Content) on our Site. By making available any User Content on or through our Site, you grant to us a worldwide, irrevocable, perpetual, non-exclusive, transferable, royalty-free licence to use the User Content, with the right to use, view, copy, adapt, modify, distribute, license, sell, transfer, communicate, publicly display, publicly perform, transmit, stream, broadcast, access, or otherwise exploit such User Content on, through or by means of our Site.

You agree that you are solely responsible for all User Content that you make available on or through our Site. You represent and warrant that:

you are either the sole and exclusive owner of all User Content or you have all rights, licences, consents and releases that are necessary to grant to us the rights in such User Content (as contemplated by these Terms)
neither the User Content nor the posting, uploading, publication, submission or transmission of the User Content or our use of the User Content on, through or by means of our Site will infringe, misappropriate or violate a third party's intellectual property rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation

We do not endorse or approve, and are not responsible for, any User Content. We may, at any time (at our sole discretion), remove any User Content.

Third party sites: Our Site may contain links to websites operated by third parties. Unless expressly stated otherwise, we do not control, endorse or approve, and are not responsible for, the content on those websites. You should make your own investigations with respect to the suitability of those websites.

Discontinuance: We may, at any time and without notice to you, discontinue our Site, in whole or in part. We may also exclude any person from using our Site, at any time and at our sole discretion. We are not responsible for any Liability you may suffer arising from or in connection with any such discontinuance or exclusion.

Warranties and disclaimers: To the maximum extent permitted by law, we make no representations or warranties about our Site or the Content, including (without limitation) that:

they are complete, accurate, reliable, up-to-date and suitable for any particular purpose
access will be uninterrupted, error-free or free from viruses
our Site will be secure

ART from SPIRIT aims to inspire and guide people to heal and grow from within. Our Site contains personal views, beliefs and opinions and is not a substitute for professional advice. The diagnosis and treatment of physical, emotional, and mental disorders requires trained professionals. Legal questions requires advice from a solicitor/lawyer and financial questions require a financial/business adviser.

You read, use and act on our Site and the Content at your own risk.

Limitation of liability: To the maximum extent permitted by law, we are not responsible for any loss, damage or expense, howsoever arising, whether direct or indirect and/or whether present, unascertained, future or contingent (Liability) suffered by you or any third party, arising from or in connection with your use of our Site and/or the Content and/or any inaccessibility of, interruption to or outage of our Site and/or any loss or corruption of data and/or the fact that the Content is incorrect, incomplete or out-of-date.

Indemnity: To the maximum extent permitted by law, you must indemnify us, and hold us harmless, against any Liability suffered or incurred by us arising from or in connection with your use of our Site or any breach of these Terms or any applicable laws by you. This indemnity is a continuing obligation, independent from the other obligations under these Terms, and continues after these Terms end. It is not necessary for us to suffer or incur any Liability before enforcing a right of indemnity under these Terms.

Termination: These Terms are effective until terminated by us, which we may do at any time and without notice to you. In the event of termination, all restrictions imposed on you by these Terms and limitations of liability set out in these Terms will survive.

Disputes: In the event of any dispute arising from, or in connection with, these Terms (Dispute), the party claiming there is a Dispute must give written notice to the other party setting out the details of the Dispute and proposing a resolution. Within 7 days after receiving the notice, the parties must, by their senior executives or senior managers (who have the authority to reach a resolution on behalf of the party), meet at least once to attempt to resolve the Dispute or agree on the method of resolving the Dispute by other means, in good faith. All aspects of every such conference, except the fact of the occurrence of the conference, will be privileged. If the parties do not resolve the Dispute, or (if the Dispute is not resolved) agree on an alternate method to resolve the Dispute, within 21 days after receipt of the notice, the Dispute may be referred by either party (by notice in writing to the other party) to litigation.

Severance: If a provision of these Terms is held to be void, invalid, illegal or unenforceable, that provision must be read down as narrowly as necessary to allow it to be valid or enforceable. If it is not possible to read down a provision (in whole or in part), that provision (or that part of that provision) is severed from these Terms without affecting the validity or enforceability of the remainder of that provision or the other provisions in these Terms.

Jurisdiction: Your use of our Site and these Terms are governed by the laws of Victoria. You irrevocably and unconditionally submit to the exclusive jurisdiction of the courts operating in Victoria and any courts entitled to hear appeals from those courts and waive any right to object to proceedings being brought in those courts.

Our Site may be accessed throughout Australia and overseas. We make no representation that our Site complies with the laws (including intellectual property laws) of any country outside Australia. If you access our Site from outside Australia, you do so at your own risk and are responsible for complying with the laws of the jurisdiction where you access our Site.

For any questions and notices, please contact us at:

Tegan Neville
Email: info@artfromspirit.com

Last update: 17 February 2019

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ART from SPIRIT - Privacy Policy

ART from SPIRIT is committed to protecting the privacy of your personal information collected both online (our website) and offline, this privacy policy outlines our ongoing obligations to you in respect of how your personal information is managed. Our, us or we refers to ART from SPIRIT – ABN 18 317 250 197.

Use of our website and sale of any products or services are governed by Australian law.

The use of this website is not intended for children under 13 years of age and will not intentionally collect data from them.

Personal information

Examples of personal information we may collect about you include:

your name
your contact details, including email address, mailing address, street address and/or telephone number
your payment details - through our third party payment processors
your preferences and/or opinions
information you provide to us through customer surveys
details of products and services we have provided to you and/or that you have enquired about, and our response to you
your browser session and geo-location data, device and network information, statistics on page views and sessions, acquisition sources, search queries and/or browsing behaviour
information about your access and use of our Site, including through the use of Internet cookies, your communications with our Site, the type of browser you are using, the type of operating system you are using and the domain name of your Internet service provider
additional personal information that you provide to us, directly or indirectly, through your use of our Site, associated applications, associated social media platforms and/or accounts from which you permit us to collect information
any other personal information requested by us and/or provided by you or a third party

We may collect these types of personal information directly from you or from third parties.

Third parties used

Squarespace is the host for our website and is the platform used for the ecommerce store – refer to Squarespace’s Privacy Policy here.
Stripe for payment processing - refer to Stripe’s Privacy Policy here.
Paypal for payment processing - refer to Paypal’s Privacy Policy here.
Mailchimp for email campaigns (including but not limited to ART from SPIRIT inspirational content, guidance, offers and updates). Cookies may be used to gather information on successful email content and behaviour. Refer to Mailchimp’s privacy policy here.
Google analytics is utilised – for information on how Google uses your data view Google’s Privacy Policy here.

Collection and use of personal information

We may collect, hold, use and disclose personal information for the following purposes:

to contact and communicate with you
for analytics, market research and business development, including to operate and improve our Site, associated applications and associated social media platforms
to run competitions and/or offer additional benefits to you
for advertising and marketing, including to send you promotional information about our products and services and information about third parties that we consider may be of interest to you
to comply with our legal obligations and resolve any disputes that we may have
for accurate product delivery

Disclosure of personal information to third parties

We may disclose personal information to:

anyone to whom our business or assets (or any part of them) are, or may (in good faith) be, transferred
credit reporting agencies, courts, tribunals and regulatory authorities, in the event you fail to pay for goods or services we have provided to you
courts, tribunals, regulatory authorities and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights
third parties, including agents or sub-contractors, who assist us in providing information, products, services or direct marketing to you. This may include parties located, or that store data, outside of Australia
third parties to collect and process data, such as Google Analytics or other relevant businesses. This may include parties that store data outside of Australia

By providing us with personal information, you acknowledge that some third parties may not be regulated by the Privacy Act and the Australian Privacy Principles in the Privacy Act and if any third party engages in any act or practice that contravenes the Australian Privacy Principles, it would not be accountable under the Privacy Act and you will not be able to seek redress under the Privacy Act.

Your rights and controlling your personal information

Choice and consent: Please read this Privacy Policy carefully. By providing personal information to us, you consent to us collecting, holding, using and disclosing your personal information in accordance with this Privacy Policy. You do not have to provide personal information to us, however, if you do not, it may affect your use of this Site or the products and/or services offered on or through it.

Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this Privacy Policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person's consent to provide the personal information to us.

Restrict: If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below.

Access: You may request details of the personal information that we hold about you. An administrative fee may be payable for the provision of such information.

Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading or out of date.

Complaints: If you wish to make a complaint about how we have handled your personal information, please contact us using the details below and provide us with full details of the complaint. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint

Unsubscribe: To unsubscribe from our e-mail database or opt-out of communications (including marketing communications), please contact us using the details below or opt-out using the opt-out facilities provided in the communication.

Storage and security

We are committed to ensuring that the personal information we collect is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the personal information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

We cannot guarantee the security of any information that is transmitted to or by us over the Internet. The transmission and exchange of information is carried out at your own risk. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that the personal information we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

Cookies and web beacons

We may use cookies on our Site from time to time. Cookies are text files placed in your computer's browser to store your preferences. Cookies, by themselves, do not tell us your email address or other personally identifiable information. However, they do allow third parties, such as Google and Facebook, to cause our advertisements to appear on your social media and online media feeds as part of our retargeting campaigns. If and when you choose to provide our Site with personal information, this information may be linked to the data stored in the cookie.

We may use web beacons on our Site from time to time. Web beacons (also known as Clear GIFs) are small pieces of code placed on a web page to monitor the visitor's behaviour and collect data about the visitor's viewing of a web page. For example, web beacons can be used to count the users who visit a web page or to deliver a cookie to the browser of a visitor viewing that page.

Refer to third parties listed above.

Links to other websites

Our Site may contain links to other websites. We do not have any control over those websites and we are not responsible for the protection and privacy of any personal information which you provide whilst visiting those websites. Those websites are not governed by this Privacy Policy.

Amendments

We may, at any time and at our discretion, vary this Privacy Policy by publishing the amended Privacy Policy on our Site. We recommend you check our Site regularly to ensure you are aware of our current Privacy Policy.

For any questions or notices, please contact:

Tegan Neville
Email: info@artfromspirit.com

Last update: 17 February 2019

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